Slotsgem Terms and Conditions

Welcome to Slotsgem Casino. These Terms and Conditions govern your use of our website, games and services. By creating an account with us, you confirm that you have read, understood and agreed to be bound by these terms. If you do not agree with any part of this document, you must not use our platform.

Who We Are

Slotsgem Casino is operated by Latcas B.V., a company registered in Curacao under company number 165403, incorporated in 2023. We hold a valid licence issued by the Curacao Gaming Control Board (GCB), licence No. OGL/2024/1676/0905. Our casino has been serving players since 2020, and we continue to operate under strict regulatory oversight to ensure fair and transparent gaming.

Eligibility and Account Registration

To register a Slotsgem casino account, you must be at least 18 years old or the legal gambling age in your jurisdiction, whichever is higher. We serve players from Australia, Canada, Germany, Austria, New Zealand, Spain, Poland, Czech Republic, Portugal, Italy, Greece, Hungary, Finland and France, with separate geo versions offering their own currencies, bonus amounts and jackpot pools.

When you register at Vegas... at Slotsgem, we require accurate personal information. You agree to:

• Provide true, current and complete registration details
• Maintain only one account per person, household and IP address
• Keep your login credentials confidential at all times
• Notify us immediately of any unauthorised use of your account

Our Slotsgem platform reserves the right to request verification documents at any time, and withdrawals may be delayed or refused until verification is complete.

Currencies and Payments

We support a wide range of currencies, including EUR, USD, AUD, CAD, NZD, CHF, NOK, PLN, CZK, HUF and many others, along with cryptocurrencies such as Bitcoin, Ethereum, Litecoin, Dogecoin, Tether, Ripple, TRON and Cardano. At Slotsgem, we only allow your account currency to be changed once the first stage of the welcome bonus has been completed.

Our minimum deposit is 10 EUR / 10 USD / 20 AUD / 20 CAD / 15 NZD, or the equivalent in another currency. A deposit bonus requires at least 30 AUD / 20 EUR / 20 USD, depending on the specific promotion. The minimum withdrawal is 10 EUR / 10 USD, except for wire transfer, where the payment provider requires at least 500 EUR/USD.

We accept deposits via Visa, Mastercard, Neosurf, Paysafecard, Skrill, Neteller, eZeeWallet, Jeton, Google Pay, Apple Pay, Interac and major cryptocurrencies. Withdrawals can be processed via Visa, Mastercard, Skrill, Neteller, eZeeWallet, Jeton, bank transfer and select crypto options.

Withdrawal Limits and Processing

Our standard withdrawal limits are 4,000 EUR per day, 16,000 EUR/USD per week and 50,000 EUR per month, or the equivalent in another currency, unless a specific promotion states otherwise. Players with a higher VIP status may receive increased limits. All progressive jackpot winnings are paid out in full without restriction.

Once your account verification is complete, we process withdrawals within up to 3 days. E-wallet payouts are processed within 12 hours and credited instantly afterwards, cryptocurrency withdrawals are usually completed in under 24 hours, and card withdrawals may take up to 7 business days.

Bonuses and Promotions

At Slotsgem, we offer a welcome package that varies by geo version. Australian and Canadian players may claim bonuses of up to 10,000 AUD/CAD across three deposits, including free spins and an instant bonus round, while German players receive a package of up to 1,450 EUR across four deposits. All deposit bonuses carry a x40 wagering requirement, and real money is always played before bonus money.

• Only one bonus may be active on your account at a time
• Deposit bonuses cannot be stacked with one another
• The maximum bet with an active bonus is 8 AUD / 5 EUR / 5 USD, or the equivalent
• Your bonus is cancelled automatically once the tied balance falls to 0.05 EUR/USD/AUD or less
• Requesting a withdrawal before wagering is complete forfeits the bonus and any related winnings

Players from Japan and Georgia are not eligible for deposit-based bonuses. The maximum winnings from cashback, comp points, tournament, deposit, VIP or weekly bonuses, excluding the welcome bonus, is capped at 15,000 AUD / 10,000 EUR/USD; any excess is forfeited before withdrawal and reviewed within 14 working days.

We also run additional promotions such as our app install bonus, push subscription bonus, Friday reload bonus, Prize Drops, Fortune Wheel and Unlimited Bonus. No-deposit free spins must be activated within 3 days, with 7 days allowed to complete the x40 wagering requirement. We limit one bonus per person, e-mail, browser, device and IP address, and any bonus-to-wager ratio above 40% will be treated as abuse of our promotional terms.

VIP Club and Loyalty Program

Our VIP Club consists of 50 levels and you are entered automatically upon your first deposit. Each level unlocks free spins (levels 1-9) or cash rewards (levels 10-50), all carrying a x10 wagering requirement and usable on slots only. Comp points are earned at a rate of 1 CP per 10 EUR/USD, 16 CAD or 20 NZD wagered on slots, and bets placed with bonus funds do not earn CP. Comp points can be exchanged for bonus funds, which then carry a x5 wagering requirement.

Games and Wagering Contribution

Here at SlotsGem, we provide access to over 6,500 games, including 5,000+ slots and 1,000+ live dealer tables, from more than 100 providers such as NetEnt, Pragmatic Play, Play'n GO, Yggdrasil and many others. Our game library includes pokies, blackjack, roulette, baccarat, poker, video poker, jackpot games, bingo, keno, scratch cards, crash games and craps and dice.

For wagering purposes, slots contribute 100%, subject to a published exclusion list. Table games and live dealer games do not contribute to wagering at all, and jackpot games are entirely excluded from bonus play. Our German version also includes a sportsbook with pre-match and live betting, which is not available on the Australian or Canadian versions.

Responsible Conduct and Fair Play

We are committed to providing a fair and secure gaming environment. You agree not to use bots, automated systems or collusion with other players. We reserve the right to suspend or close any account suspected of fraud, bonus abuse or breach of these terms. SlotsGem Casino reserves the right to void bets, bonuses or winnings obtained through prohibited methods.

Customer Support

Our support team is available 24/7 via live chat, e-mail at [email protected] and our contact form. We do not currently offer phone support. Our team can assist you in English, German, Austrian German, Polish, Czech, Italian and Hungarian.

Changes to These Terms

We may amend these Terms and Conditions at any time to reflect changes in our services, regulatory requirements or business practices. Continued use of our Slotsgem casino account after any amendment constitutes your acceptance of the updated terms. We recommend reviewing this page periodically to stay informed of any changes.

Contact Us

If you have any questions regarding these terms, your Slotsgem account, bonuses or withdrawals, please reach out to our support team at [email protected] or through our 24/7 live chat. We are here to help ensure your experience with us remains safe, fair and enjoyable.