Slotsgem Privacy Policy

At Slotsgem, we respect your privacy and are committed to protecting the personal data you share with us when you register, play or contact our support team. This Slotsgem Casino privacy policy explains what information we collect, how we use it, who we share it with, and what choices you have regarding your data. By creating an account or browsing our site, you agree to the practices described below.

Who We Are

We at SlotsGem operate this website under Latcas B.V., a company registered in Curacao, company number 165403, incorporated in 2023. Our platform is licensed by the Curacao Gaming Control Board (GCB) under licence No. OGL/2024/1676/0905. We are the data controller responsible for the personal information processed through Slotsgem Casino login, registration and gameplay.

Information We Collect

When you use our services, including Slotsgem pokies, live dealer games and jackpot titles, we collect several categories of personal information to verify your identity, process payments and comply with our licensing obligations.

• We gather registration data such as your name, date of birth, email address, phone number and country of residence.
• We collect identity verification documents, including proof of ID and proof of address, as part of our Know Your Customer checks.
• We record financial information related to your deposits and withdrawals, including payment method details.
• We track your gaming activity, including bets placed, bonus usage, Slotsgem casino bonus claims, and wagering history, to improve our services and detect fraud.
• We log technical data such as IP address, device type, browser version and login timestamps whenever you use SlotsGem login.
• We store communication records when you contact our support team via live chat, email or the contact form.

Cookies and Tracking

Our Slotsgem platform uses cookies and similar technologies to remember your preferences, keep you logged in, and analyse how you interact with our site. You can manage cookie settings through your browser, though disabling certain cookies may affect your ability to use some features, including the Slotsgem app or mobile browser version.

How We Use Your Information

We use the information we collect for the following purposes:

• We verify your identity and age to ensure you meet the minimum legal requirements to play.
• We process your deposits and withdrawals securely through our supported payment providers.
• We administer promotions, including the Slotsgem no deposit bonus, Slotsgem bonus codes and VIP Club rewards.
• We personalise your experience, including recommending games and tailoring offers relevant to your activity.
• We monitor transactions and gameplay patterns to detect fraud, money laundering or abuse of bonus terms.
• We send service communications, including account notifications, security alerts and, where you have opted in, marketing messages about new promotions.
• We comply with our legal and regulatory obligations under our Curacao Gaming Control Board licence.

Legal Basis for Processing

Where applicable law requires a legal basis for processing, we rely on the performance of our contract with you, our legitimate business interests in operating a secure casino, our compliance with legal and regulatory obligations, and, where relevant, your consent for marketing communications or optional cookies.

Who We Share Your Data With

We do not sell your personal data. However, we may share information with trusted third parties who help us operate Slotsgem Casino:

• We share data with payment processors to complete deposits and withdrawals across methods such as Visa, Mastercard, Skrill, Neteller and cryptocurrency wallets.
• We share information with identity verification providers to confirm your age and identity.
• We share relevant data with our game and live dealer providers to operate the games you play.
• We may disclose information to regulators, auditors or law enforcement where legally required.
• We share data with IT and hosting providers who support our website infrastructure, always under confidentiality obligations.

International Data Transfers

Because we at Slotsgem serve players across markets including Australia, Canada, Germany, Austria, New Zealand, Spain, Poland, Czech Republic, Portugal, Italy, Greece, Hungary, Finland and France, your data may be transferred and processed outside your home country. We ensure that any such transfer is subject to appropriate safeguards consistent with applicable data protection standards.

Data Retention

We retain your personal data for as long as your account remains active and for an additional period afterward to meet our legal, tax, anti-fraud and regulatory obligations. Once this period expires, we securely delete or anonymise your data unless we are required to keep it longer by law.

Data Security

We use industry-standard technical and organisational measures, including encryption and restricted access controls, to protect your information from unauthorised access, loss or misuse. While we work hard to keep your Slotsgem account secure, we also encourage you to use a strong password and avoid sharing your Slotsgem casino login credentials with anyone.

Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• You can request access to the personal information we hold about you.
• You can ask us to correct inaccurate or incomplete data.
• You can request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You can request a copy of your data in a portable format.
• You can withdraw consent at any time where processing is based on consent, such as promotional emails about our Slotsgem bonus offers.

To exercise any of these rights, you can contact our support team at [email protected], and we will respond within a reasonable timeframe.

Children's Privacy

Our services are intended only for adults who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have done so, we will take steps to delete that information promptly.

Responsible Gaming and Account Controls

We provide tools to help you manage your play responsibly, and the personal data associated with your account, including deposit history and session activity, may be used to support self-exclusion, deposit limits and other responsible gambling features available through your account settings.

Marketing Communications

If you have opted in, we may send you updates about new games, the Slotsgem no deposit bonus, reload offers and VIP Club rewards. You can unsubscribe from marketing emails at any time by using the link provided in each message or by contacting our support team directly.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any revised version on this page, and we encourage you to review it periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Slotsgem privacy policy or how we handle your personal information, please reach out to our support team through live chat, available 24/7, by email at [email protected], or via the contact form on our website.